Terms of sale

These terms apply to every sale by Livo Group Ltd (company 14587983, VAT GB455473866) to a business customer through this site, by email or by phone.

Prices and VAT

Prices on the site include VAT at 20% and are shown per unit. Quotes are valid for 48 hours. We may correct an obvious pricing error before accepting an order.

Orders and payment

An order is accepted when we confirm it by email with a VAT invoice. Payment is due before dispatch by card or bank transfer unless your trade account says otherwise. Stock is not reserved until payment clears.

Delivery

Goods are dispatched from a UK warehouse within one working day of cleared payment, tracked, in plain packaging. Delivery to mainland UK usually takes one to two working days. Risk passes on delivery; title passes on payment in full.

Shortages and damage

Check deliveries on arrival and tell us about any shortage or damage within 48 hours with photographs of the packaging and the goods. We will replace, credit or refund.

Returns

Business-to-business sales are not covered by consumer cancellation rights. Unopened goods may be returned within 14 days by agreement; a restocking charge may apply and return carriage is at your cost. Faulty goods are handled under the manufacturer's warranty, which we will help you with.

Law

These terms are governed by the law of England and Wales.